We have set up different levels of solutions for you to serve your customers and prospects. Whether your priority is social product launching, or community building through Twitter, or simply establishing a social media presence, the approach is to find out who, how and what for them. Our different social packages feature mixed deliverables, varying upon your needs.
Click on our level-based solutions and find out more about our deliverables:
NettingSolutions’ team of Social Media Strategists, Community Analysts, Experience Designers, Dialogue promoters and Monitoring agents bring Best Practices to implement the solution that meets your goals and prioritites.
We invite you to read about our experiences below! Please contact us at online support for details of deliverables and pricing!
Social Customer Education and Social Customer Service: both go hand in hand!
Your company develops a great strategy to educate customers about its products on social networks through viral campaigns and postings. Customers then, become interested in a product after engaging in one of the activities. What is the next step? The customers will want to ask questions to see if that is the best option. Who would it be better to… Continue reading →
How Fast is Your Customer Service?
Our lives are very fast-paced these days! As a result, people want a quick, efficient, and pleasant customer service available in many channels. Has your company thought about offering customer service in its social networks?
Having in place a good strategy and a well- trained social media team can help your company provide the customer service that people want!…… Continue reading →
You found some leads on social networks, and then…
What do you do? Finding leads is just half of the process of getting people to learn more about your products/services. You must engage with them and in a non-pushy way. A community management team that can understand your leads’ profile on social networks and how to interact with …… Continue reading →
Social networks make your Customer Service more personal
Customer service is, above all, an interaction between two people. Social networks such as Facebook, Twitter, and Google+ allow your customer to see who is answering to their questions and inquiries. How? We, at Nettingsolutions, advocate integrating your customer service staff… Continue reading →
Social networks allow your company to make friends
Friends talk and listen to each other on social networks. Your company can become friends with their customers if they engage in posting on its social networks, reading to its followers and fans’ comments, and responding to them. A community management team that can understand how… Continue reading →
Where are your loyal customers?
Your loyal customers will express their affection to your brand and products in social media. Whether it is through a post on Facebook or Google+, tweet, blog, or comments on online forums, your brand’s fans can be found. How? By using monitoring software to recognize any … Continue reading →
How social networks can make your brand more personal
Ask yourself: if your brand was a person, how would it be? Now hold that answer, and be that person on social networks. A community management team, that is engaged in posting and talking to your customers on Facebook, Google+, LinkedIn, and Twitter, can make your brand more … Continue reading →
Launching your product on social networks can be viral
Imagine if you find something fun. Your first reaction would be to share it with your friends, then your friends would share with their friends, and so on. This is the logic behind a viral activity on social networks. Have you thought about making the launching of your product viral on social networks? … Continue reading →
How social networks can be used to educate your customer without the sales pitch
Educating your customers about your products and services should be casual; without pushing and sounding like a sales pitch. And do you know a good way to do that? You guessed it right if you said through social networks. An example of one of the main benefits of using… Continue reading →
How can you take better care of your customer?
The simple answer to this question is by providing customer service on social networks! Facebook, Twitter, and Google+ are great ways for your customer to reach you for questions.. Besides just setting up a social network account, you will need a “social” customer service … Continue reading →
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